Terms and Conditions

Effective date: 28.05.2025

These Terms and Conditions outline the rules and regulations for using our website, located at www.roshstudio.co.uk.

By accessing this website, you agree to accept these terms in full.

1. Website Use

This website is intended for personal and non-commercial use. By using this website, you agree:

  • You are at least 18 years old or using the site under parental supervision.

  • You will not use this website for any illegal or unauthorized purpose.

2. Products & Orders

  • All our rugs are handmade and made-to-order.

  • Product descriptions, images, and sizes are provided for guidance; slight variations may occur due to the handmade nature of our products.

  • Once an order is placed and confirmed, it cannot be cancelled, exchanged, or refunded.

  • We reserve the right to refuse or cancel an order due to errors in pricing, availability, or suspected fraud.

3. Shipping & Delivery

  • We deliver across the UK and internationally. Delivery times may vary based on your location and order type.

  • Risk of loss and title for items pass to you upon delivery.

4. Returns & Refunds

Because our products are custom and made-to-order, we do not accept returns or offer refunds, except in the following cases:

  • The product is faulty or damaged upon arrival.

  • The product delivered is significantly different from what was ordered (e.g., wrong design or size).

If your order arrives incorrect or faulty, please contact us within 7 days of delivery with supporting photos and a description of the issue. We will work with you to resolve it, which may include repair, replacement, or a refund at our discretion.

5. Intellectual Property

  • All content on this website, including images, logos, text, graphics, and design, is the property of ROSH STUDIO or its licensors and protected under intellectual property laws.

  • You may not reproduce, republish, or distribute any content without written permission.

6. User Content & Reviews

  • If you submit feedback or reviews, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content.

  • We reserve the right to remove content deemed inappropriate or offensive.

7. Limitation of Liability

  • ROSH STUDIO is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.

  • We make no warranties, express or implied, regarding the accuracy or completeness of the content.

8. Privacy

  • Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect and use your information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

10. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms, please contact us at info@roshstudio.co.uk.